Customer Service Officer

About the role

B-Meson Limited is hiring a Customer Service Officer in Lagos (Marina). The role centres on providing professional, efficient service to clients, with a Monday to Saturday schedule starting promptly at 7:30 AM.

Key responsibilities

• Provide excellent, professional customer service to all clients, addressing inquiries and resolving issues efficiently.
• Handle every customer request with diligence and a problem-solving mindset.
• Work Monday to Saturday, resuming promptly at 7:30 AM; be ready for extended hours, including possible Sunday work and outdoor assignments.
• Be flexible and willing to stay overnight at the office during peak festive periods.
• Maintain a tidy, organised workspace and collaborate with team members to foster a positive environment.

Required profile

• Minimum of 3 years of proven customer service experience; strong entry-level candidates with demonstrable job knowledge will also be considered.
• Exceptional interpersonal and communication skills, with a genuine passion for serving customers.
• Proactive, resilient and adaptable attitude, able to handle varied work conditions.
• Strong commitment to punctuality, reliability and consistent attendance.
• Positive attitude towards teamwork and collaboration.
• Residence within Surulere, Mushin, Yaba or Ilasamaja is essential to meet the 7:30 AM start time.