Client Relations Associate (Remote)

About the role

This is a fully remote client relations role working from home, supporting clients by phone. You explain why a service step changed, answer questions and keep open concerns moving toward an answer, building helpful client relationships. A customer relations team lead reviews your work and supports you. The pay is a monthly base salary of NGN 297,560 to 713,110 plus bonus opportunities.

Key responsibilities

• Review client follow-up lists and incoming call queues in a CRM such as Freshdesk and choose which calls need attention first.
• Receive calls and make return calls through a business phone system such as JustCall, introducing yourself and explaining the purpose of the call.
• Ask short questions to understand each concern, repeat the main point to confirm understanding, and explain services, order updates and next steps using approved guidance.
• Resolve simple concerns during the conversation, stay patient when someone is upset, and ask whether the answer helped.
• Keep regular contact with existing clients, note their needs and feedback, and write call notes with the concern, answer and agreed next step.
• Send unanswered questions to the team lead with a short summary, and return calls when answers are available, closing completed items and marking wrong numbers, duplicates and do-not-call requests.
• Share daily call counts and common questions with the team, and use coaching sessions to practice clearer replies and better listening.

Required profile

• Professional spoken and written English, as calls are generally with customers in the United States.
• No experience required; phone support or client-facing experience is preferred.
• A computer, a mobile phone, a stable internet connection and reliable electricity.
• Ability to learn the service, use approved guidance and follow a call outline without sounding rushed.
• Patience with repeated questions and willingness to ask the team lead for help.

What we offer

• A fully remote role working from home.
• Structured onboarding and training on Freshdesk and JustCall, with guided practice.
• Regular check-ins with the team lead and growth opportunities within the team.
• Bonus opportunities.