Customer Service Representative

About the role

Ultraceeti Africa is hiring a Customer Service Representative in Lagos (Marina) to handle customer chats and enquiries, provide product information and follow up with prospective buyers. The role requires good communication, organisation and attention to detail, and candidates must live within a reasonable commuting distance of Lagos Island.

Key responsibilities

• Respond promptly and professionally to customer chats and enquiries.
• Provide accurate information on products, prices, availability, orders and delivery.
• Follow up with prospective buyers to encourage sales conversion.
• Handle customer complaints and escalate unresolved issues.
• Coordinate with the store team on orders and product availability.
• Maintain records of customer enquiries, orders and follow-ups.
• Ensure a positive customer experience across all communication channels.

Required profile

• Previous experience in customer service, chat support or sales support is an advantage.
• Excellent written and verbal communication skills.
• Good typing speed, organisation and attention to detail.
• Ability to multitask and manage several customer conversations at once.
• Strong follow-up skills, patience, reliability and professionalism.
• Must reside within a reasonable commuting distance of Lagos Island.

Required skills

• Familiarity with WhatsApp Business and other messaging platforms.