Customer Service Officer
Choice Talents LTD · Port-Harcourt
Job description
About the role
The Customer Service Officer will be the first point of contact for our clients, delivering friendly and efficient support across multiple locations. You will handle inquiries, resolve issues, and ensure a high level of customer satisfaction while representing the company’s standards.
Key responsibilities
- Greet customers warmly and identify the reason for their call.
- Process account cancellations, upgrades, and other service changes.
- Act as the company gatekeeper, managing inbound and outbound communications.
- Handle product recalls and related customer communications.
- Persuade customers to reconsider cancellations when appropriate.
- Compile and report on overall customer satisfaction metrics.
Required profile
- HND or BSc in any discipline.
- Minimum of 2 years of customer service experience.
- Smart, intelligent, and mature demeanor.
- Strong communication and writing abilities.
Required skills
What we offer
- Competitive salary ranging from NGN 70,000 to NGN 80,000 per month.
- Full‑time, onsite positions across several Nigerian cities.
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Published 1 month ago
Expires 4 days from now
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Choice Talents LTD
Port-Harcourt