Head Customer Experience
Bioharb Global Limited · Abuja
Job description
About the role
We are looking for a strategic leader to design and run our customer experience function. You will build a robust service operating system that protects trust, resolves issues quickly and turns feedback into continuous improvement for Bioharb.
Key responsibilities
- Design the customer service operating system and define service level agreements (SLAs)
- Establish an escalation matrix and customer issue categories
- Implement and manage CRM and customer service technology
- Create a product knowledge repository and voice‑of‑customer program
- Recruit, train, coach and manage the customer experience team
- Oversee quality assurance and cross‑department root‑cause analysis
- Collaborate with retention teams to improve customer loyalty
Required profile
- Minimum 2 years of relevant experience, with senior‑level expertise preferred
- Proven track record handling high‑volume consumer customers
- Bachelor’s degree required; MBA or relevant postgraduate qualification is a plus
- Exceptional temperament, strong competence and a customer‑centric attitude
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Nigeria.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 days ago
Expires 1 month from now
9 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Bioharb Global Limited
Abuja
Related job offers
-
Customer Service Representative
Genuine Media Limited Abuja -
Customer Representative
La Krayon Abuja -
Head of Customer Service
Laundroville laundry and drycleaning Abuja -
Customer Care Representative (Internship)
Smart Grace Business Enterprise Lagos -
Customer Service Representative
Orison Careers Consult Lagos