Customer Service Manager
Bridgemead Consulting · Lagos
Job description
About the role
The Customer Service Manager will oversee all client enquiries via WhatsApp, phone, and walk‑ins, ensuring professional and timely handling. You will coordinate service delivery, maintain accurate records, and uphold premium service standards.
Key responsibilities
- Manage incoming client enquiries, capture details, and communicate services, pricing, and timelines.
- Log jobs into the system, track progress, and keep clients updated throughout the service process.
- Handle complaints, feedback, and escalations calmly and professionally.
- Coordinate pickups and deliveries, ensuring items are correctly prepared and dispatched.
- Maintain organized, confidential records of all client interactions and job information.
Required profile
- B.Sc., HND, or equivalent in Business Administration, Marketing, Communications or related field.
- Minimum 2 years experience in customer service, client relations, or front‑office operations.
Required skills
- Proficiency in Microsoft Excel.
- Proficiency in Microsoft Word or Google Docs.
What we offer
- Remuneration: NGN 250,000 per month.
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Published 3 hours ago
Expires 1 month from now
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Bridgemead Consulting
Lagos