Café Manager

About the role

A full-time Café Manager position in Lagos, Marina, responsible for running the café's daily operations, staff supervision, sales and cash control, and stock management. The role is measured by accurate reporting, consistent product quality, stock and cash accountability, staff reliability, customer satisfaction and progress towards sales targets.

Key responsibilities

• Oversee opening, service and closing procedures; ensure drinks and food meet approved recipes, portion sizes and presentation standards
• Maintain a clean, welcoming and organised café and resolve customer complaints professionally and promptly
• Monitor equipment and report maintenance issues
• Prepare staff rotas, manage shift coverage, monitor attendance and punctuality, train staff on service standards, recipes, hygiene and operating procedures, and conduct team briefings
• Ensure every order is entered into the POS before preparation; reconcile cash, card and transfer payments against POS records at each shift handover and daily close
• Check that discounts, refunds and voids follow the owner's approval process, and report shortages, discrepancies and unusual transactions promptly
• Keep accurate records of approved expenses and petty cash
• Conduct daily checks of high-value ingredients and regular full stock counts, compare ingredient usage with sales and approved recipes, record wastage and remakes, check deliveries against orders and invoices, and submit purchase requests
• Submit a daily report covering sales, expenses, cash reconciliation, stock discrepancies and operational issues, track sales targets and monitor customer feedback

Required profile

• At least two years of supervisory or management experience in a café, restaurant or hospitality business
• Strong leadership, communication and problem-solving skills, with a high level of integrity, accountability and attention to detail
• Ability to work calmly during busy service periods and to use spreadsheets and prepare clear reports
• Understanding of food hygiene and safe storage practices
• Availability to work scheduled shifts, including weekends and public holidays; open to working in December
• Preferably a female candidate

Required skills

• Practical experience using POS systems, reconciling sales and managing inventory
• Coffee and matcha service knowledge is an advantage

Remuneration is stated as NGN 300,000-350,000 per month.