Business Relationship Manager – Field Based in Anambra

About the role

Moniepoint is looking for a Business Relationship Manager to drive merchant growth across Anambra. You will be the primary point of contact for merchants, guiding them through onboarding, product education, and ongoing support while meeting aggressive acquisition targets.

Key responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products and recommend solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end‑to‑end merchant onboarding, ensuring accurate KYC documentation and compliance with SOPs and regulatory guidelines.
• Build and nurture long‑term relationships with merchants to encourage high transaction volume and retention.
• Conduct transparent discussions on pricing, terms, and agreements within company guidelines.
• Serve as the primary contact for customer queries, resolving issues promptly or escalating complex cases.
• Gather local market intelligence and competitor activity, providing feedback to field leadership.
• Maintain accurate pipeline records and submit performance reports using CRM tools.

Required profile

• Bachelor’s degree, HND, or OND from a recognised tertiary institution.
• 2 to 4 years of hands‑on sales experience, preferably in banking, fintech, payment services, or fast‑moving commercial environments.
• Proven track record of meeting or exceeding merchant acquisition targets.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.

Required skills

• Proficiency in CRM software for field tracking and pipeline management.
• Practical experience with POS terminal deployment and payment acquiring.

What we offer

• Culture that puts people first, values every voice, and promotes well‑being.
• Learning environment with regular training, knowledge sharing, and technical talks.
• Competitive salary, pension, health insurance, annual bonus, and other benefits.