Business Development and Operations Manager

About the role

Jobberman is hiring a full-time Business Development and Operations Manager in Lagos. The role leads business development, channel and stockist management, pricing and commercial governance, marketing oversight, inventory control, e-commerce and website management, and the coaching of the Sales, Customer Experience and Operations Specialist.

Key responsibilities

• Build and manage a qualified pipeline of stockists, wholesale accounts, corporate gifting, hospitality and strategic partnerships, and prepare commercial proposals and partnership terms.
• Identify new markets and customer segments, set channel and account targets and monitor performance.
• Lead the appointment and onboarding of stockists in Lagos, Abuja, Kano and other approved markets, and manage their sales, replenishment, payments and compliance.
• Own the pricing framework across website, direct sales, stockists and wholesale, recommend retail prices and margins, and review channel profitability.
• Own the marketing and social media plan, including content calendar, launches and briefs for external creatives, and track campaign performance.
• Set inventory-control standards, forecast demand, approve stock allocations and reconcile stock counts.
• Own the commercial accuracy of the website, including product listings, pricing, availability and promotions.
• Manage, coach and set priorities for the Specialist, establish procedures for enquiries, orders, dispatch, returns and complaints, and handle escalated customer issues.
• Produce weekly and monthly management reports on sales, pipeline, stockists, inventory, margins, website, marketing and customer operations, and escalate financial risks.

Required profile

• HND or equivalent in Business, Marketing, Management, Retail, Communications or a related field.
• 5-7 years' experience in business development, sales, e-commerce, retail operations, marketing or channel management.
• At least two years supervising people, partners or commercial accounts, with evidence of setting targets and improving performance.
• Demonstrated success winning new business, developing sales channels or managing distributors, stockists, wholesale accounts or partnerships.
• Strong commercial judgement, pricing, margin analysis, forecasting, negotiation and reporting.
• Comfortable leading hands-on in an early-stage business while building scalable processes.

Required skills

• Working knowledge of inventory control, order fulfilment, stock reconciliation and multi-location stock management.
• Experience overseeing social media, digital campaigns, content calendars and external creative resources.
• E-commerce platforms, CRM tools, Microsoft Excel/Google Sheets and digital reporting tools.
• Excellent written and verbal communication, stakeholder management and follow-through.