Business Administration & Operations Manager

About the role

Neomerit Group of Companies Limited is hiring a full-time Business Administration & Operations Manager in Jabi, Abuja. The role strengthens management systems, improves operational efficiency and builds a culture of accountability. It suits a hands-on professional who develops operating procedures, monitors staff performance and ensures business activities run consistently and on schedule.

Key responsibilities

• Develop, document, implement and review Standard Operating Procedures (SOPs).
• Establish workflows, task trackers, reporting systems and internal accountability processes.
• Monitor staff attendance, punctuality, leave, task completion and compliance with company policies.
• Track KPIs, identify performance gaps and document recurring operational issues.
• Monitor customer service, consultation bookings, order fulfilment and follow-up processes.
• Ensure approved content and assigned tasks are completed on schedule.
• Maintain administrative records and coordinate staff onboarding and offboarding.
• Prepare daily exception reports and weekly management performance reports.
• Identify operational inefficiencies and recommend practical improvements.

Required profile

• Degree or HND in Business Administration, Management, Human Resources or a related discipline.
• Relevant experience in operations management, business administration, process improvement or staff supervision.
• Demonstrable experience developing and implementing SOPs.
• Strong organisational, analytical, communication and reporting skills.
• High integrity, attention to detail, initiative and the ability to hold people accountable professionally.

To apply, send your CV and a brief cover letter by email to the company's HR contact, quoting the application subject line given in the advert.