Brand Experience Intern

About the role

The Brand Experience Intern will act as the first point of contact for prospects and leads, ensuring every interaction reflects BOG Interiors’ brand standards. This role supports the creation and delivery of a consistent brand experience from initial inquiry through project completion.

Key responsibilities

• Manage inquiries via phone, email, and social media as the primary contact for prospects.
• Engage with clients to understand their needs and communicate the company’s value proposition.
• Uphold brand standards across all customer touchpoints, from initial contact to project completion.
• Troubleshoot and resolve client complaints promptly and professionally.
• Support post‑service surveys, gather and analyse customer feedback.
• Track key performance metrics and recommend service improvements based on feedback.

Required profile

• Bachelor’s degree in Mass Communication, Marketing, Public Relations, Business Administration or related field.
• 1‑2 years of experience in strategic communication, branding, digital marketing or customer service.
• Strong verbal and written communication skills with high emotional intelligence.

Required skills

• Canva
• Hootsuite
• AI tools
• Instagram, Twitter, Facebook, TikTok, LinkedIn
• SEO and SEM
• Basic photography and videography