Operations Officer

About the role

The Operations Officer will ensure smooth day‑to‑day administrative and logistical functions within our Lagos office. You will support management, handle stakeholder communications, and coordinate fleet and facilities to maintain an efficient, professional environment.

Key responsibilities

• Oversee office administration, including supplies, filing, petty cash, and equipment maintenance.
• Provide calendar management, meeting coordination, and report preparation for senior management.
• Maintain accurate records of clients, properties, leases, contracts, and transactions for audit purposes.
• Respond promptly to client, tenant, and vendor inquiries; manage complaints across phone, email and social media.
• Track and follow up on pending requests, reminders, and renewals to ensure timely service delivery.
• Coordinate driver schedules, vehicle maintenance, fuel usage, insurance, licensing and related documentation.

Required profile

• Mid‑level professional with at least 48 months of experience in office administration or operations.
• Strong organizational and documentation skills with attention to detail.
• Ability to handle stakeholder communications and resolve issues efficiently.
• Experience coordinating logistics, vehicle fleets, or facilities management.

Required skills