Customer Support Officer

About the role

Serve as the first point of contact for customers, suppliers, contractors and other stakeholders, handling enquiries via phone, email and online platforms. Provide accurate information and guidance on services, processes and documentation while ensuring a professional and courteous experience.

Key responsibilities

• Respond promptly and professionally to customer enquiries through multiple channels.
• Receive, record, track and follow up on requests, complaints and enquiries.
• Escalate complex issues to the appropriate department and monitor resolution.
• Maintain accurate customer records, correspondence and service‑related documentation.
• Coordinate communication between customers and internal teams to ensure timely service delivery.
• Prepare customer service reports and monitor recurring issues and trends.

Required profile

• Minimum B.Sc or HND in Business Administration, Marketing, Mass Communication, Public Relations or a related discipline.
• At least 2 years of customer service or support experience in the oil and gas sector.
• Strong customer service and client relationship management abilities.
• Excellent verbal and written communication skills.
• Professional, courteous, patient and customer‑focused attitude.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with customer relationship management (CRM) systems.