IT Engineer – Customer Support & Network Specialist
Skache Integrated Services · Abuja
Job description
About the role
We are looking for IT Engineers to provide technical support to customers, troubleshoot software and hardware issues, and manage network configurations and installations.
Key responsibilities
- Interact with customers via phone, email or chat to resolve technical issues.
- Research, identify and implement solutions for software and hardware problems.
- Diagnose and troubleshoot account setup, network configuration and Active Directory issues.
- Configure and maintain Kyocera and HP printing devices, both hardware and software.
- Install and configure computer systems and perform network installations from Layer 1 to Layer 3.
- Monitor tickets, proactively identify potential issues and prepare technical reports.
Required profile
- Degree qualification.
- Minimum 3 years of relevant experience.
Required skills
- Active Directory configuration.
- Kyocera and HP printer hardware/software setup.
- CCTV surveillance system knowledge.
- Cisco networking equipment.
- Sophos security solutions.
- Microsoft 365 administration.
- Network installation up to Layer 3.
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Published 1 day ago
Expires 1 month from now
14 views · 0 interested
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Skache Integrated Services
Abuja