Immigration Services Officer – Airport & Visa Services

About the role

The Immigration Services Officer will manage airport protocol services, visa assistance and visa‑on‑arrival support for clients and visitors. The role ensures smooth travel experiences by coordinating logistics, handling documentation and liaising with government and airport authorities.

Key responsibilities

• Build and maintain relationships with airport officials, government agencies and law‑enforcement to facilitate seamless client services.
• Provide logistics support including luggage transport, air‑ticket and hotel bookings, and procurement of visas and medical insurance.
• Obtain airline quotations, purchase and refund tickets, manage check‑ins, seat selections and issue boarding passes.
• Prepare travel itineraries, monitor expenditure and produce periodic travel reports.
• Assist clients with immigration clearance, escort patrols and protection from extortion or harassment by authorities.
• Coordinate with embassies, immigration and passport offices for frequent destination countries.
• Ensure compliance with statutory regulations and corporate service charter best practices.

Required profile

• Proven experience in immigration services, airport logistics or travel coordination.
• Strong knowledge of visa processes, immigration regulations and airport security procedures.
• Ability to develop and sustain relationships with government and airport stakeholders.
• Excellent organizational skills and attention to detail in handling documentation and travel arrangements.

Required skills