Front Desk Executive

About the role

The Front Desk Executive will be the first point of contact for guests, clients, vendors and employees, ensuring a welcoming and efficient experience. This role combines reception duties with administrative support across HR, Finance and other departments, contributing to smooth office operations.

Key responsibilities

• Welcome guests, clients, vendors and employees and provide directions and information as required.
• Answer, screen and forward incoming phone calls, take messages and respond to general email or in‑person inquiries.
• Monitor permanent and outsourced staff attendance registers.
• Handle data entry tasks such as documenting scanned payment vouchers.
• Monitor and timely restock office supplies.
• Maintain accurate files and updated records of office equipment and inventory.
• Ensure front desk, waiting areas and office atmosphere are clean, organized and presentable.
• Monitor the visitor register, issue visitor tags and enforce security procedures.
• Receive, sort and distribute incoming mail and packages to the appropriate persons or units.
• Assist with organizing travel arrangements and logistics, including flight bookings, hotel reservations and transport.
• Support immigration duties such as e‑CERPAC, visa processing and expatriate quota returns.
• Provide administrative support to Human Resources, Finance and other teams as required.

Required profile

• HND or Bachelor’s degree in Business Administration, Public Administration, Office Technology and Management or a related field.
• Minimum of 3 years’ experience in a similar front‑desk or administrative role.
• Prior experience as a Personal or Executive Assistant to a CEO is an advantage.
• Membership of a professional body (e.g., ICSA N) is a plus.
• Graphic design skills using Canva and AI tools are advantageous.

Required skills

• Proficiency with Microsoft 365 Suite (Excel, Word, Outlook).
• Competence in Canva for graphic design.
• Familiarity with AI design tools.
• Basic understanding of immigration processes and visa protocols.
• Strong documentation and record‑keeping abilities.