Field Operations Manager - Security

About the role

Av Securitas Limited is hiring a Field Operations Manager in Lagos (Marina) to supervise and coordinate regional security operations. The role covers guard deployment, site audits, incident handling and reporting, and works closely with HR, training and the control room.

Key responsibilities

• Supervise and coordinate the RSMs so that each region meets its performance targets
• Oversee guard deployment, rosters, shift handovers and relief cover across all sites
• Carry out regular site visits and audits (guard turnout, post orders, appearance, equipment, service quality)
• Ensure every field service meets client SLAs
• Respond to, investigate and escalate incidents, and report to management and clients
• Act as escalation point for client concerns and join client review meetings
• Review RSM reports and produce consolidated weekly and monthly operations reports
• Work with HR, training and the control room on recruitment, discipline, welfare and refresher training
• Support onboarding of new sites: risk assessments, post orders and deployment plans

Required profile

• Minimum B.Sc. or HND; 4+ years in security operations, including at least 3 years managing supervisors or managers across multiple sites
• Valid driver's license and willingness to travel between sites
• Strong leadership and people management
• Multi-site coordination and rostering, incident management and crisis handling
• Good judgment under pressure, high integrity and a firm but fair approach to discipline
• Working knowledge of private guard regulations in Nigeria (e.g. NSCDC)

Required skills

• Clear report writing
• Proficiency in Excel, Word and email
• Professional client communication