Customer Service Representative
Purplestone Online Shop · Lagos
Job description
About the role
The Customer Service Representative will be the primary point of contact for shoppers of Purplestone Online Shop, handling enquiries, complaints and follow‑ups across multiple channels. This role supports the sales and marketing teams to enhance the overall customer experience and drive online sales.
Key responsibilities
- Respond promptly to customer enquiries via phone, email, WhatsApp and other online channels.
- Handle complaints, requests and feedback, ensuring timely resolution.
- Follow up on orders, deliveries, payments and product enquiries.
- Maintain accurate customer records and databases.
- Prepare and send marketing materials, promotional offers and newsletters to customers via email.
- Manage mailing lists and support email marketing campaigns.
Required profile
- At least 5 years of experience in customer service or a related field.
- Minimum a degree in a relevant discipline.
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Published 10 hours ago
Expires 1 month from now
8 views · 0 interested
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Purplestone Online Shop
Lagos
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