Customer Service Representative

About the role

The Customer Service Representative will act as the primary point of contact for clients of Main Service Logistics, ensuring smooth interactions and accurate transaction handling. This role supports the company's shipping and logistics operations by delivering high‑quality service and maintaining customer satisfaction.

Key responsibilities

• Confirm and process customer payments accurately in the system.
• Issue receipts and verify billing accuracy.
• Handle and resolve customer complaints efficiently.
• Provide clear, accurate information about company services.
• Maintain proper records of customer interactions and transactions.
• Collaborate with internal teams to ensure smooth service delivery.
• Provide feedback to improve customer service processes.
• Assist in supervising junior customer service staff when required.
• Ensure high levels of customer satisfaction at all times.

Required profile

• Minimum OND in any discipline.
• Female candidates are preferred.
• Computer literate.
• Strong communication and interpersonal skills.
• Ability to work under pressure and remain professional.
• Previous customer service experience is an added advantage.
• Residence in Ago, Mile 2, Orile, Oworonshoki, Lekki, Obalende, or nearby areas.

Required skills

What we offer

• Accommodation.