Professional Services Engineer, Quark (Remote)

About the role

You will deliver end‑to‑end customer solutions on the Quark platform, turning ambiguous requirements into reliable, production‑ready implementations. This role blends technical integration work with direct customer interaction, ensuring that every solution functions in real‑world conditions.

Key responsibilities

• Translate customer requirements into implementation plans, acceptance criteria, and actionable tasks.
• Configure Quark workflows, structured content models, business rules, and external data connections.
• Build and validate REST API integrations, webhooks, SSO/SAML authentication, XML/XSLT transformations, migration scripts, and automation workflows.
• Troubleshoot issues by analyzing logs, payloads, authentication flows, and configuration dependencies.
• Produce clear runbooks, handover documentation, and walkthroughs for customer teams.

Required profile

• Mid‑level professional with at least 3 years of relevant experience.
• Comfortable working with ambiguous requirements and collaborating closely with customers.
• Strong problem‑solving mindset and attention to detail.

Required skills

• REST API integration
• Webhooks
• SSO/SAML authentication
• XML and XSLT transformations
• Migration scripting
• Workflow automation
• AI tooling (e.g., Claude Code, Cursor)

What we offer

• Remote‑first work environment
• Opportunity to shape reusable delivery frameworks
• Competitive annual salary of $15,000 USD