IT Officer – Banking & Digital Services

About the role

Our client, a reputable financial institution in Lagos, is looking for a technically competent and service‑oriented Information Technology (IT) Officer to support its technology infrastructure, systems, users, and digital banking operations.

Key responsibilities

• Provide first‑level technical support to staff across the head office and branches, diagnosing and resolving hardware, software, network and system issues.
• Support the BankOne core banking application, assisting users with access, functionality, and operational issues, and coordinating with vendors.
• Install, configure, maintain, and troubleshoot computers, printers, network devices and other IT equipment; monitor LAN, WAN and internet connectivity.
• Manage user accounts and access rights, creating, modifying and deactivating accounts in line with approved procedures.
• Maintain documentation of incidents, service requests and IT assets, and escalate complex issues as needed.

Required profile

• Entry‑level qualification.
• 2–4 years of relevant IT experience, preferably in a banking or financial services environment.
• Strong troubleshooting and hands‑on technical skills.

Required skills

• IT hardware troubleshooting.
• Software troubleshooting.
• Network infrastructure support (LAN/WAN).
• User account provisioning and access management.
• Core banking application support (BankOne).

What we offer

• Competitive salary.
• Opportunity to work in a reputable financial institution.