Chief Operating Officer – Hospital Operations

About the role

The Chief Operating Officer will lead the day‑to‑day operations of a private hospital, ensuring high‑quality patient care and efficient service delivery. Reporting to the Medical Director and Board, the COO will drive operational excellence across clinical and non‑clinical functions.

Key responsibilities

• Oversee daily hospital operations and coordinate all departments.
• Promote teamwork and a superior patient experience.
• Manage budgets, procurement, inventory, and equipment.
• Supervise HMO/insurance processes, revenue collection and cost control.
• Lead workforce planning, performance management and staff productivity.
• Ensure compliance, quality assurance, risk management and patient safety.
• Monitor performance using KPIs and management reports.
• Develop strategic partnerships, referral networks and growth opportunities.

Required profile

• Minimum 10 years of professional experience, with proven independent management of hospital operations.
• Strong leadership and people‑management capabilities.
• Demonstrated experience in hospital administration or healthcare operations.
• Deep understanding of hospital finance, HMO/insurance, procurement and operational management.
• Excellent communication, problem‑solving and decision‑making skills.
• Experience in a private, specialist or eye hospital is an advantage.

Required skills