Ticketing and Reservation Officer

About the role

The Ticketing and Reservation Officer will manage travel bookings and reservations for clients, ensuring accurate itineraries and smooth ticketing processes. This full‑time position is based in Lagos and serves the tourism and travel sector.

Key responsibilities

• Search for available flights and accommodation, create itineraries, and secure reservations using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Issue, re‑issue, modify, and cancel tickets while complying with carrier regulations and fare rules.
• Provide customer service by answering inquiries on schedules, fares, baggage allowances, and routing options.
• Process payments, issue receipts, and handle refunds or credit applications.
• Monitor real‑time travel status, notify clients of delays or cancellations, and assist with re‑booking.
• Verify travel documentation, ensuring passports, visas, and other requirements meet destination regulations.

Required profile

• Minimum of 3 years experience in ticketing or reservation roles.
• BSc degree and residence on the mainland.
• Strong attention to detail and ability to work calmly under pressure.
• Possession of an IATA certificate.

Required skills

• Proficiency with GDS platforms – Amadeus, Sabre, Galileo.
• IATA certification.

What we offer

• Competitive monthly salary (NGN 250,000 – 400,000).
• Permanent full‑time contract.
• Opportunity to work with leading travel technology systems.