Telesales Representative – Merchant Acquisition

About the role

The Telesales Representative will drive merchant acquisition for our POS solution portfolio. You will contact assigned leads, educate prospects on product benefits, and guide them through the onboarding process to expand our merchant network.

Key responsibilities

• Contact assigned leads and prospective merchants to introduce POS solutions and promote adoption.
• Educate merchants on features, benefits, and value proposition of the POS terminal offering.
• Qualify leads based on business needs, transaction potential, and deployment readiness.
• Secure merchant interest and obtain consent for onboarding and terminal deployment.
• Achieve daily, weekly and monthly sales and conversion targets.
• Conduct outbound calls, follow up on pending requests, and address merchant inquiries.
• Verify merchant information and readiness before terminal installation or delivery.
• Document call outcomes, feedback and engagement status in tracking tools and provide regular performance reports.
• Engage inactive or under‑performing merchants to reactivate usage and gather retention insights.

Required profile

• Minimum OND, HND or Bachelor’s degree in Business Administration, Marketing, Communications or related field.
• 1–3 years experience in tele‑sales, customer service, call‑center operations or business development.
• Experience in fintech, banking, payments or POS services is an advantage.

Required skills

• POS systems