Tech Support Officer

About the role

Softseer Ltd is looking for a motivated Tech Support Officer to join its IT team in Lagos. You will work closely with developers and project teams to ensure smooth backend operations and high‑quality data handling.

Key responsibilities

• Assist with API integration tasks and backend implementation activities.
• Support data annotation and data quality assurance processes.
• Test applications, report bugs and technical issues.
• Configure backend systems and set up environments under supervision.
• Document technical processes, updates, and project activities.
• Collaborate with developers to resolve technical tasks.
• Conduct research and troubleshooting to support ongoing projects.
• Participate in technical training sessions and practical assignments.
• Maintain confidentiality of company systems, client information, and project data.

Required profile

• Minimum of 1 year of relevant experience.
• A degree in a related field (e.g., Computer Science, Information Technology).

Required skills

• API integration
• Backend implementation
• Data annotation
• Data quality assurance
• Application testing
• Bug reporting
• Backend configuration
• System setup
• Technical documentation
• Research
• Troubleshooting