Receptionist

About the role

We are looking for a professional, customer‑oriented Receptionist to join our hotel in Lagos on a full‑time, on‑site basis. As the first point of contact, you will welcome guests, manage front‑desk operations and ensure a smooth check‑in and check‑out experience.

Key responsibilities

• Greet and welcome guests with a friendly attitude.
• Handle phone calls, answer inquiries and manage reservations.
• Perform check‑in and check‑out procedures efficiently.
• Maintain accurate guest records and front‑desk documentation.
• Provide relevant information about the hotel and its services.
• Carry out general clerical duties and support administrative tasks.

Required profile

• High school diploma or equivalent; hospitality or customer‑service certifications are a plus.
• Excellent verbal and written communication skills.
• Strong phone etiquette and professional handling of guest inquiries.
• Ability to multitask, prioritize and stay composed in a fast‑paced environment.
• Previous experience in hospitality is advantageous but not mandatory.

Required skills

• Proficiency in common office and property‑management software tools.