Pharmacy Technician

About the role

We are looking for a proactive Pharmacy Technician to manage both online and walk‑in customer interactions. You will support patients through digital channels, process medication orders, and ensure a seamless experience for all customers.

Key responsibilities

• Handle online consultations, inquiries, and customer support via phone, chat, social media and other digital platforms.
• Process online medication orders accurately, assist with packaging and coordinate dispatch.
• Conduct follow‑up calls to monitor medication use and treatment progress.
• Welcome walk‑in customers, direct them to the appropriate pharmacist or service area, and escalate clinical concerns when needed.
• Maintain detailed communication records and guarantee consistent care quality for digital and in‑person customers.

Required profile

• Pharmacy Technician qualification or a related health‑care field.
• 1–2 years of experience in pharmacy, customer support or e‑health services (advantageous).
• Excellent written and verbal communication with professional phone/chat etiquette.
• Customer‑focused, detail‑oriented and able to work empathetically.
• Comfortable working in a shift‑based, fast‑paced environment and following company procedures.

Required skills

• Proficiency with CRM systems and other digital tools.

What we offer

• Competitive salary of NGN 200,000 per month.
• Full‑time position based in Lagos, Nigeria.