Mobile Phone Retriever – Field Contract

About the role

Palmpay is hiring Mobile Phone Retrievers to safely recover mobile phones from non‑compliant customers and deliver them to service centres.

Key responsibilities

• Retrieve mobile phones from merchants and agents.
• Confirm device details and update records.
• Ensure safe handover of devices to the operations/technical team.
• Communicate politely with customers and follow company procedures.

Required profile

• Minimum SSCE/OND qualification.
• Prior experience in fieldwork, operations, or customer service is an advantage.
• Trustworthy, attentive to detail, and able to work with minimal supervision.
• Basic smartphone usage for logging and reporting.

Required skills