HMO Customer Service Representative

About the role

The HMO Customer Service Representative will be the first point of contact for clients seeking assistance with health insurance registration, enrollment, and claim processes. Based in Lagos, you will work closely with the operations team to ensure smooth service delivery and high customer satisfaction. You will collaborate with underwriting and claims departments to verify client eligibility and provide accurate information. The role requires a proactive attitude and the ability to manage multiple requests efficiently.

Key responsibilities

• Guide clients through HMO registration and enrollment procedures.
• Address and resolve customer complaints and inquiries promptly.
• Follow up on claims submissions and authorization requests to ensure timely processing.
• Coordinate with internal teams to expedite pending authorizations.
• Maintain accurate records of interactions and update client information as needed.
• Provide feedback to improve registration workflows.

Required profile

• Minimum OND qualification.
• 0‑1 year of experience in a similar customer service or insurance role.
• Demonstrated ability to work in a fast‑paced environment.
• Basic computer literacy.

Required skills

What we offer

• Competitive salary ranging from NGN 150,000 to NGN 250,000 per month.
• Opportunity to grow within the healthcare sector.