Head of Business Operations

About the role

The Head of Business Operations will lead the financial and operational performance of our wellness studio, ensuring profitability while delivering an exceptional member experience. Reporting directly to the CEO, you will shape strategy across memberships, café, sauna and ancillary services.

Key responsibilities

• Own the studio’s P&L, develop annual operating plans, manage budget variance and drive revenue growth.
• Set pricing strategy for memberships, classes, café and sauna offerings, balancing premium positioning with accessibility.
• Design and continuously improve SOPs across all departments, overseeing daily operations, inventory, procurement and vendor management.
• Maintain and optimise the operating systems stack (CRM, POS, scheduling, gym management) to ensure data integrity and accurate reporting.
• Monitor commercial KPIs (membership growth, retention, ARPM, LTV, CAC, NPS) and lead monthly business reviews with the CEO.
• Champion service excellence, conduct audits, and resolve escalated member issues to strengthen loyalty.

Required profile

• Minimum 8 years of senior‑level experience in operations and commercial management, preferably in hospitality or wellness.
• Proven track record of managing P&L, budgeting and driving top‑line growth.
• Strong analytical mindset with ability to translate data into actionable insights.
• Excellent leadership and communication skills, capable of influencing cross‑functional teams.

Required skills