Front Desk Personnel – Hotel Receptionist

About the role

We are looking for a friendly and professional Front Desk Personnel to join our team at Teestone Hotel and Apartment in Lagos. You will be the first point of contact for our guests, ensuring a warm welcome and smooth check‑in and check‑out experience.

Key responsibilities

• Greet guests warmly and provide exceptional customer service.
• Handle check‑in and check‑out procedures efficiently.
• Manage room reservations, cancellations and modifications.
• Answer phone calls, emails and guest inquiries promptly.
• Provide information on hotel services, facilities and local attractions.
• Address guest requests, complaints and concerns, escalating when necessary.
• Maintain accurate guest records and update reservation systems.
• Process payments, issue receipts and reconcile daily transactions.
• Coordinate with housekeeping, maintenance and other departments.
• Keep the reception area clean, organized and presentable.

Required profile

• Minimum HND in Hospitality Management, Business Administration or related field.
• Previous experience in a front‑desk, receptionist or customer‑service role is an advantage.
• Strong communication and interpersonal abilities.
• Professional appearance and positive attitude.
• Flexibility to work shifts, including weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Experience with hotel management software.

What we offer

• Competitive monthly salary ranging from NGN 70,000 to NGN 150,000.
• Opportunity to grow within a reputable hospitality brand.
• Supportive team environment.