Front Desk Officer – Customer Service & Administration

About the role

We are looking for a Front Desk Officer to be the first point of contact for visitors, clients and callers at our Lagos office. The role combines reception duties with administrative support, ensuring a smooth and professional experience for all stakeholders.

Key responsibilities

• Welcome and assist visitors, answer inquiries and provide accurate information about services and policies.
• Manage incoming calls, screen and direct them, take messages and respond to emails as required.
• Schedule, confirm and coordinate appointments, maintain calendars and arrange meeting rooms.
• Maintain visitor logs, customer records, handle mail, deliveries and assist with filing and data entry.
• Monitor front‑desk supplies, keep the reception area tidy and support other departments with ad‑hoc tasks.
• Prepare routine reports on visitors, calls and appointments while ensuring confidentiality.
• Adhere to company policies, health‑safety standards and maintain a professional appearance.

Required profile

• OND, HND or Bachelor’s degree in Business Administration, Mass Communication or a related field.
• At least one year of experience in a receptionist, front‑desk or customer‑service role.
• Excellent verbal and written communication with a customer‑focused attitude.
• Strong organizational and multitasking abilities, able to work under pressure.
• Professional appearance and demeanor.

Required skills

• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Experience with Google Workspace (Docs, Sheets, Slides, Gmail).

What we offer

• Health Maintenance Organization (HMO) coverage.
• One day off for your birthday.
• One complimentary hair service each month.
• Commission on product sales.