Front Desk & Admin Officer – Healthcare Clinic

About the role

We are looking for a Front Desk and Admin Officer to be the first point of contact for clients at our physiotherapy centre in Marina, Lagos. The role combines reception duties with administrative support to ensure smooth clinic operations and excellent customer service.

Key responsibilities

• Greet clients in person and by phone, answer inquiries and direct calls appropriately.
• Schedule new and recurring appointments using the electronic patient management system and Outlook, coordinating with physiotherapists’ availability.
• Prepare and distribute intake forms and other required documentation to clients.
• Inform clients about appointment and payment policies before their visit.
• Assist physiotherapists by preparing therapy rooms, the gym and related areas for client sessions.
• Organise and maintain client files, ensuring accurate filing and retrieval of patient records.
• Update and safeguard patient personal and financial information, maintaining confidentiality.
• Process payments using the clinic’s payment software and record financial transactions.
• Provide client support, address service queries and escalate issues to the line manager when needed.
• Maintain a visitors log and track appointments, evaluations, purchases and other key metrics.
• Support equipment sales, Home Care and other business units by taking orders and assisting customers.

Required profile

• Minimum diploma in a related field.
• At least 2 years of experience in a front‑desk or administrative role, preferably within a healthcare setting.

Required skills

• Proficiency with an electronic patient management system.
• Strong knowledge of Microsoft Outlook (and related Office tools).
• Experience using payment processing software.

What we offer

• Full‑time permanent position in a growing physiotherapy centre.
• Opportunity to develop administrative expertise in the healthcare sector.
• Competitive monthly salary.