Customer Service Representative

About the role

We are looking for a Customer Service Representative to respond promptly to client inquiries and ensure a high level of satisfaction. The role involves handling communications via phone, email, chat, and in‑person interactions while supporting order processing and issue resolution.

Key responsibilities

• Respond promptly to customer inquiries through various channels (phone, email, chat, in person).
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain and update customer records and databases.
• Assist in processing orders, returns, and exchanges.
• Collaborate with other departments to address customer needs.
• Identify opportunities to improve customer experience and give feedback to management.

Required profile

• Minimum of SSCE (depending on company standards).
• Previous customer service experience is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to remain calm and professional under pressure.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM tools.