Customer Service Representative
Eseoghene Joy Confidence Ventures · Lagos
Job description
About the role
We are looking for a motivated Customer Service Representative to join our team in Lagos. The role involves handling customer inquiries across multiple channels and ensuring high satisfaction.
Key responsibilities
- Respond to customer inquiries via phone, WhatsApp, email, or in‑person.
- Process orders, returns, and exchanges.
- Resolve customer complaints promptly and effectively.
- Provide accurate information about products and services.
- Maintain customer records and update databases.
- Follow up with customers to ensure satisfaction.
- Escalate complex issues to management when necessary.
Required profile
- Excellent communication and interpersonal skills.
- Strong problem‑solving ability.
- Good listening skills and patience.
- Basic computer knowledge (Microsoft Office, CRM tools).
- Ability to multitask and work under pressure.
Required skills
- Microsoft Office
- CRM tools
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Published 3 hours ago
Expires 1 month from now
5 views · 0 interested
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Eseoghene Joy Confidence Ventures
Lagos