Customer Experience Officer
The Grid Restaurant and Winery · Lagos
Job description
About the role
The Customer Experience Officer will serve as the main point of contact for guests and patrons of The Grid Restaurant and Winery, delivering prompt and professional assistance across multiple channels. This role focuses on enhancing satisfaction, building loyalty, and ensuring smooth resolution of any issues that arise.
Key responsibilities
- Handle customer inquiries and complaints via phone, email, and social media.
- Provide timely, professional solutions to customer issues.
- Maintain accurate records of all customer interactions and transactions.
- Collaborate with internal teams to resolve complex complaints.
- Drive initiatives that improve customer satisfaction and loyalty.
Required profile
- Minimum Bachelor of Science (BSc) degree.
- At least 2 years of experience in a similar customer service role.
Required skills
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Published 1 month ago
Expires 1 week from now
16 views · 0 interested
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The Grid Restaurant and Winery
Lagos