Customer Engagement (Telesales) Personnel

About the role

We are looking for a Customer Engagement (Telesales) Personnel to join Husk Power Systems in Abuja. The role supports customer operations, handles complaints and monitors portfolio performance for our mini‑grid business.

Key responsibilities

• Manage end‑to‑end customer complaint tracking, escalation and closure, ensuring timely resolution.
• Coordinate with Technical Operations and Commercial teams to resolve service‑related issues.
• Monitor and report on portfolio performance metrics such as collections, active customers, disconnections and retention.
• Identify under‑performing sites or customer segments and assist in corrective actions.
• Support revenue and collections activities, follow up on delinquent accounts and aid recovery efforts.
• Prepare regular performance and complaint analysis reports for management review.

Required profile

• Strong coordination abilities with technical, commercial and field operations teams.
• Experience in telemarketing or customer service environments.
• Attention to detail for accurate logging and categorisation of complaints.
• Ability to track and analyse operational and commercial metrics.

Required skills