Business Development Agent (Loan Products)

About the role

The Business Development Agent will promote Whitebrown Business Hub’s loan products to prospective customers in Lagos. You will guide clients through the loan application process, conduct eligibility screening, and maintain relationships throughout the loan lifecycle.

Key responsibilities

• Explain loan terms, processes and requirements to potential borrowers.
• Screen loan applicants to verify basic eligibility.
• Assist clients in completing application forms and capture accurate personal and financial data.
• Conduct field visits to generate new loan prospects and follow‑up on overdue accounts.
• Make regular phone calls to remind clients of outstanding payments and negotiate repayment plans.
• Escalate complex or unresolved cases to the senior business development manager.
• Build and maintain positive customer relationships from application through repayment.
• Handle client complaints professionally and ensure timely communication.

Required profile

• Bachelor’s degree in Accounting, Finance, Economics, Business Administration or related field.
• 1‑3 years of experience in a similar role within the financial sector.
• Knowledge of CBN regulations and loan operations in Nigeria.
• Strong communication, planning and organisational abilities.
• Customer‑service orientation with ability to meet targets and deadlines.
• High level of discretion, integrity and professionalism.

Required skills

• Basic marketing and sales skills.
• Customer service orientation.