Application Support Engineer – Remote

About the role

We are looking for an Application Support Engineer who thrives on solving complex, ambiguous tickets. Working remotely, you will use both deep technical expertise and AI tools to diagnose and resolve issues that go beyond standard playbooks.

Key responsibilities

• Own end‑to‑end ticket resolution, from reproducing errors to delivering clear customer communications.
• Analyze logs, API calls, JSON payloads, and HTTP status codes (401, 404, 429) to pinpoint root causes.
• Leverage AI assistants as investigative aids while validating their output against real data.
• Collaborate across Slack channels, knowledge bases, and multiple product teams to gather evidence.
• Escalate issues only after thorough diagnostics and documentation for the next support tier.

Required profile

• Comfortable navigating unclear situations, misconfigured systems, and conflicting evidence.
• Strong judgment under uncertainty and ability to work independently without heavy manager guidance.
• Enjoys tackling the hardest problems rather than routine, scripted tickets.

Required skills

• REST APIs
• JSON
• HTTP status codes
• Command‑line interface
• Log analysis

What we offer

• Competitive salary of $60,000 per year (USD).
• Fully remote work arrangement.
• Opportunity to work with cutting‑edge AI tools in a supportive engineering culture.