Visa Officer (Lagos & Abuja)

About the role

We are looking for a dedicated Visa Officer to join our team in Lagos and Abuja. The role involves guiding clients through visa applications for Schengen, US, UK, Arab and Asian destinations, ensuring compliance with ever‑changing regulations.

Key responsibilities

• Provide detailed information on visa requirements, procedures and timelines for multiple countries.
• Assist clients in preparing complete visa applications, gathering and organizing all necessary documents.
• Submit applications to embassies or consulates, monitor progress and follow up to secure timely processing.
• Communicate with clients, embassies and consulates to resolve inquiries and issues.
• Maintain up‑to‑date records of applications, approvals and rejections.
• Deliver excellent customer service by promptly addressing client concerns.

Required profile

• HND or BSc degree in Travel, Tourism or a related field.
• Minimum 2 years of experience in visa processing and customer service.
• Strong knowledge of visa regulations for Schengen, US, UK, Arab and Asian countries.
• Excellent communication, interpersonal and organizational skills.
• High attention to detail and ability to manage multiple cases simultaneously.

Required skills

• Proficiency with computer applications, including visa‑application software.