Team Lead – Collections
Lbev Nigeria Limited · Marina
Job description
About the role
Lbev Nigeria Limited is looking for a proactive Team Lead to manage its loan collection team. You will supervise collectors, ensure daily targets are achieved, and handle escalated customer issues while maintaining compliance with company policies.
Key responsibilities
- Lead, supervise and support a team of loan collectors.
- Monitor daily collection activities and ensure targets are met.
- Track collectors’ performance and provide coaching where necessary.
- Prepare daily, weekly and monthly performance reports.
- Handle escalated customer issues and repayment negotiations.
- Ensure compliance with company policies and collection procedures.
- Conduct team meetings and performance reviews.
- Train and mentor new collection staff.
Required profile
- Minimum of an HND in any discipline.
- 1–2 years of experience in debt recovery, collections or a related field.
- Previous team leadership experience is an advantage.
- Strong communication, negotiation and leadership abilities.
- Ability to work under pressure and meet collection targets.
Required skills
- Microsoft Excel
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Published 1 month ago
Expires 10 hours from now
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Lbev Nigeria Limited
Marina
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