Senior Pharmacy Operations Associate

About the role

Famasi Limited is hiring a Senior Pharmacy Operations Associate in Lagos to own and grow its pharmacy network. You will define systems, refine processes, escalate issues and drive continuous improvement, and lead the onboarding and training of new partner pharmacies. The role may require travel to onboard and audit partner pharmacies and ensure regulatory compliance across markets. It is a hybrid position: on-site three times a week in the first month, then flexible, and living near Lekki is a bonus.

Key responsibilities

• Own end-to-end pharmacy operations for patients, providers and last-mile delivery.
• Grow the network by targeting, onboarding, training, auditing and improving pharmacies to ensure full geographic coverage.
• Lead and coach pharmacists, fulfillment specialists, account managers and riders to meet daily targets.
• Define and achieve KPIs such as fulfillment speed, order acceptance rate, accuracy, medication adherence and NPS.
• Monitor API service levels and order queues, identify bottlenecks and resolve them early.
• Manage inventory, substitution and refill workflows to keep stock levels and prevent outages.
• Work with Finance to process settlements and ensure timely payments to pharmacies and logistics partners.
• Enforce regulatory compliance through documentation, cold-chain protocols, controlled drugs and local guidelines.
• Share operational insights with Product, Engineering, Growth and Customer Success teams.

Required profile

• B.Pharm, Pharm.D or relevant qualification.
• 5+ years in pharmacy operations, last-mile delivery or supply-chain roles.
• Deep knowledge of medications (especially chronic care) and pharmacy ERPs or dispensing platforms.
• Regular travel for on-site audits, training and partner engagements.

Required skills

• Proficiency with data and reporting tools (Excel, BI dashboards) and real-time ops/CRM systems.
• Hands-on experience with Lean, Six Sigma or other continuous-improvement methods.
• Root-cause analysis and stakeholder management.

What we offer

• Flexible working environment.
• Employee stock options with a standard vesting schedule.