Senior Chat Sales Representative (Remote)

About the role

We are expanding our chat sales team and need a seasoned professional to lead, optimise and own the entire chat function. This fully remote position focuses on driving conversions, training new agents and continuously improving the chat experience for customers.

Key responsibilities

• Respond quickly and effectively to live chat inquiries, showcasing strong written communication.
• Educate customers on our product portfolio and guide them through the purchase journey.
• Collaborate with sales and marketing leaders to increase chat volume and conversion rates.
• Develop, optimise and maintain chat scripts and conversion funnels.
• Recruit, train and mentor new chat team members, ensuring they meet performance quotas.

Required profile

• Minimum 3 years of sales experience, preferably with a focus on chat or digital communication.
• Exceptional written communication skills that engage and persuade customers.
• Fast learner who can quickly become a subject‑matter expert.
• Highly competitive and motivated to achieve top performance in a team environment.

Required skills

What we offer

• 100% remote work with flexible hours.
• Competitive compensation package.
• Opportunities for career growth and leadership development.