Sales Manager - BNPL

About the role

The Sales Manager will lead a team of BNPL (Buy Now Pay Later) sales promoters across partner stores in Lekki, Lagos. You will be responsible for driving financing sales, ensuring accurate KYC documentation, and delivering excellent customer service while coordinating with underwriting, verification, and collections teams.

Key responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store‑level issues.
• Ensure promoter compliance with risk controls and fraud‑prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Required profile

• HND/B.Sc. in Business, Marketing, or related fields.
• 2‑3 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer‑service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Required skills