Retail Sales Associate

About the role

We are looking for a Retail Sales Associate to deliver excellent customer service, drive sales, and keep our store environment organized and visually appealing. The role involves interacting with customers, processing transactions, and supporting store operations in a fast‑paced retail setting.

Key responsibilities

• Welcome and assist customers in a friendly and professional manner
• Identify customer needs and recommend suitable products
• Process sales transactions accurately using POS systems
• Follow up on sales leads and convert them into sales
• Upsell and cross‑sell products where appropriate
• Maintain store cleanliness and visual merchandising standards
• Communicate product features and benefits to customers
• Maintain accurate customer and sales records
• Carry out opening and closing store procedures
• Support inventory tracking and stock management
• Reconcile sales records with internal teams
• Build and maintain strong customer relationships
• Achieve individual and store sales targets
• Perform other duties as assigned

Required profile

• B.Sc. or HND in Marketing, Business Administration, or a related field
• Minimum of 2 years’ experience in a retail or customer‑facing role
• Strong understanding of customer service and retail sales
• Good communication and interpersonal skills
• Ability to multitask and work in a fast‑paced environment
• Professional appearance and a positive attitude
• Passion for fashion, design, and customer experience

Required skills

• POS systems
• Microsoft Office (basic)