Regional Collections Manager – Lagos

About the role

The Regional Collections Manager will lead collection efforts for PAYG solar products in Lagos, driving repayment rates, improving customer satisfaction, and ensuring compliance with risk policies.

Key responsibilities

• Analyze regional portfolio and repayment trends to develop daily, weekly, and monthly collection strategies.
• Conduct mystery market visits to assess sales quality and gather insights for strategic direction.
• Provide weekly updates to the zonal credit analyst on field interventions and results.
• Design, pilot, and operationalize collection processes to enhance repayments and customer satisfaction.
• Collaborate with Area Business Managers and Field Sales Executives to repossess products from delinquent customers.
• Report product tampering and facilitate actions against fraudulent practices.
• Train field sales agents on repossession and difficult collection scenarios.
• Drive operating rhythm to ensure agents complete collection calls and repossession tasks on time.
• Recruit and set up cash collection centres in key collection areas.

Required profile

• Bachelor's degree or higher diploma in Finance, Community Development, Communication, Credit Risk Management or related fields.
• Minimum 3 years of experience in credit collections, debt recovery, or similar roles, preferably in micro‑finance, fintech or banking.
• Strong logical, communication and problem‑solving abilities with fluency in English.
• Experience working with rural customers and field teams.

What we offer

• Opportunity to grow in a fast‑growing, high‑impact industry.
• Collaborative, multicultural work environment.
• Structured learning and development programs through the Greenlight Academy.