Program Operations Coordinator

About the role

The Programme Operations Coordinator supports effective delivery of humanitarian programmes across the BAY states, strengthening operations, reporting, data quality and knowledge management. The role works closely with programme managers, MEAL, awards and operations teams to ensure compliant and timely implementation.

Key responsibilities

• Coordinate timely completion and review of all humanitarian project reports with Awards Management, programme and MEAL teams.
• Support field teams in report writing and develop staff capacity for donor‑level reporting.
• Assist in proposal development, risk assessments and provision of context‑specific data for business development.
• Monitor programme performance using PRIME, IPTT and BVA tools, ensuring data collection tools are standardised.
• Track purchase orders, support project start‑up, and manage knowledge‑management documentation and training.
• Contribute to monthly and quarterly programme operations reviews and support transformational delivery initiatives.

Required profile

• University degree or equivalent experience.
• At least three years of experience in programme operations or management within an NGO/humanitarian setting.
• Proven ability to write clear assessments and project reports.
• Strong time‑management, monitoring and evaluation skills.
• Flexibility to work in insecure or difficult environments.

Required skills

• PRIME programme management system.
• MEAL, IPTT and BVA monitoring tools.
• Budget tracking and financial reporting.
• Proposal development and donor compliance.
• Advanced computer literacy (Microsoft Office).