Principal, Relationship Manager (HNI/UHNI)

About the role

This role is for a Relationship Manager who will both acquire and manage High Net Worth Individual (HNI) and Ultra High Net Worth Individual (UHNI) clients. It sits within Standard Chartered's wealth management business and covers business development, client acquisition, portfolio management and compliance.

Key responsibilities

• Generate new business to meet targets for customers, volumes, revenue, product mix, active/passive ratio, liabilities, transactions and cross-sell
• Build relationships with HNI customers, act as their single point of contact and retain them
• Maintain accurate sales MIS and keep up-to-date on products and processes through training and certification
• Handle customer complaints professionally and manage the portfolio to reduce attrition risk
• Ensure KYC/AML compliance, report suspicious transactions and follow the Group Code of Conduct
• Obtain the Security and Commodity Authority (SCA) license and complete the required CPD

Required profile

• First degree
• Minimum 15 years of relevant experience in sales and relationship management of HNI/UHNI clients
• Experience handling banking and investment products
• Demonstrated sales planning ability; good knowledge of capital markets and financial planning
• Good understanding of the Nigerian business environment, preferably with direct contacts in the local HNI community
• CBN grade PM - AGMA

Required skills

• Strong communication, negotiation and networking skills
• Leadership and interpersonal skills
• User-level computer literacy

What we offer

• Competitive salary and benefits under the Fair Pay Charter
• Core bank funding for retirement savings, medical and life insurance
• Annual leave, parental leave (20 weeks), sabbatical (up to 12 months) and volunteering leave
• Flexible working options and wellbeing support