Operations Officer

About the role

The Operations Officer will manage day‑to‑day operations of the Grocery Box platform, ensuring smooth procurement, inventory, and order fulfilment processes. This role is critical for maintaining product availability, quality, and timely delivery to customers.

Key responsibilities

• Oversee procurement, stock availability, inventory management and replenishment.
• Manage relationships with suppliers, wholesalers and FMCG distributors.
• Monitor product movement, expiry dates, damages, wastage and stock levels.
• Ensure accurate picking, packaging and timely dispatch of customer orders.
• Coordinate delivery operations and track delivery performance.
• Monitor product pricing, operational costs and margins.
• Develop and implement efficient processes for procurement, inventory and order fulfilment.
• Identify and resolve operational issues affecting customer service or profitability.
• Supervise operations staff and logistics partners.
• Maintain accurate operational records and prepare regular performance reports.

Required profile

• B.Sc./HND in Business Administration, Operations Management, Supply Chain Management or related field.
• 2–3 years experience in FMCG, retail, grocery, e‑commerce or distribution operations.
• Practical experience in inventory, procurement, supplier and logistics management.
• Strong knowledge of foodstuffs and distribution processes.
• Ability to work in a fast‑paced environment and meet deadlines.

Required skills

• Proficiency in Microsoft Excel and other relevant digital tools.