Operations Officer – Full-time Hybrid Role

About the role

The Operations Officer is responsible for running the day‑to‑day operations of the platform, ensuring that processes, people, tools and vendors work together smoothly across markets. This full‑time position starts on‑site during the probation period and then moves to a hybrid model.

Key responsibilities

• Own operational delivery and coordination across functions, keeping work on schedule.
• Manage hiring support, onboarding, staff coordination and maintain team records.
• Act as the operational counter‑approver in the company’s dual‑control payment process.
• Oversee operational tools, subscriptions and vendor relationships without lapses.
• Supervise the customer support function and ensure service‑level targets are met.
• Document and maintain key processes and standard operating procedures.

Required profile

• Bachelor’s degree in Business Administration, Operations, Management or a related field.
• At least three years of experience in operations, project or office management, preferably in a startup, technology or media environment.
• Fluent English communication, both written and spoken.
• Self‑directed, reliable and comfortable working with minimal supervision.

Required skills

• Microsoft 365
• Google Workspace
• Asana, Trello or ClickUp

What we offer

• Competitive salary of #250,000 (NGN) per month.
• Independent contractor arrangement with full‑time hours.
• Hybrid work model after the probation period (60 % on‑site, 40 % remote).